NCF Help

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Privacy Policy

Last updated: April 20, 2024

  1. Introduction

Welcome to NCF Help (https://ncfhelp.com/) (“Site”). This privacy policy (“Policy”) details how NCF Help (“we”, “us”, or “our”) collects, uses, and shares personal information of users of this website. NCF Help is an independent educational resource and is not affiliated with any governmental organization or educational board including, but not limited to, the CBSE, ICSE, IGCSE, IB boards, or any bodies responsible for drafting the National Curriculum Framework (NCF) or National Curriculum Education (NCE).

  • Information Collection

1. Personal Information You Provide to Us:

  • We collect information you provide directly to us. This includes:
    • Your name and contact information when you make purchases, register for a seminar, or otherwise interact with our Site.
    • Payment information, including credit card details and billing addresses, used solely for the purpose of processing your transactions authorized by you.
    • Any other information you opt to provide which can be used to personally identify you.

2. Information We Collect Automatically:

  • We automatically collect information about you and your device when you access our Site. This information includes:
    • Web Browsing Info: Details of your visits to our Site including traffic data, location data, logs, and other communication data and the resources that you access and use on the Site.
    • Device Information: Information about your computer, mobile device, and Internet connection, including your IP address, operating system, and browser type.
    • Cookies and Other Tracking Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your activity, browser, and devices. This information helps us to improve and optimize our Site, including analytics on site visitor movements.

3. Information We Collect from Other Sources:

  • We may receive information about you from other sources and add it to our account information. For example, we may receive demographic and or geographic information from third parties that we can use to provide you with more targeted communications and promotions.
  • Use of Information

Your personal information is used to:

  • Facilitate the creation of and secure your Account on our network.
  • Identify you as a legitimate user in our system.
  • Provide you with requested products and services.
  • Communicate with you about your account or transactions with us and send you information about features and enhancements on or to our Site.
  • Communicate with you about changes to our policies.
  • Send you newsletters, offers, and promotions for our products and services, third-party products and services, or special events by e-mail, text, or another medium.
  • Personalize content and experiences on our Site including providing you recommendations based on your preferences.
  • Optimize or improve our products, services, and operations.
  • Detect, investigate, and prevent activities that may violate our policies or be illegal.
  • Comply with legal obligations and legal process and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
  • Sharing of Information

1. With Third Parties:

  • We share information with third parties who help us provide our services to you; for example, payment processors for bill management, email service providers for sending out emails on our behalf, and customer service software for helping with your queries.

2. Legal Compliance and Security:

  • It may be necessary — by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence — for us to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

3. Corporate Transactions:

  • In the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
  • Legal Basis for Processing

If you are a resident of the EU/EEA, the processing of your personal information is based on the following legal grounds:

  • You have consented to the use of your personal information. You may withdraw your consent at any time.
  • We need your personal information to provide you with services and products requested by you, or to respond to your inquiries.
  • We have a legal obligation to use your personal information.
  • We have a legitimate interest in using your personal information. This includes our interests in using your personal information to conduct and develop our business activities with them (whenever we process personal information for these purposes, we make sure that your privacy rights are respected).
  • Data Security

We take the security of your data seriously. We use physical, managerial, and technical safeguards that are designed to improve the integrity and security of personal information that we collect and maintain. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. If any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

  • Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

  • Your Rights

You have certain rights with respect to your personal information, including those set forth below:

  • Right to Access – You have the right to access your personal information that we store and process.
  • Right to Correct – You have the right to request that we correct any inaccurate or incomplete personal information.
  • Right to Erasure – You have the right to ask us to delete your personal information when it is no longer necessary for us to retain it.
  • Right to Restrict Processing – You have the right to request that we restrict the processing of your personal information under certain circumstances.
  • Right to Data Portability – You have the right to receive the personal information, which you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to transmit that information to another controller, including to have it transmitted directly, where technically feasible.
  • Right to Object – You have the right to object to our processing of your personal information under certain circumstances.
  • Right to Withdraw Consent – If you have given us your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided below. You may also have the right to lodge a complaint with a data protection authority about our collection and use of your personal information. For more detailed information on your rights and how to exercise them, please contact your local data protection authority.

  • Children’s Privacy

Our Site is not directed to children under the age of 18. We do not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to register. If we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at admin@ncfhelp.com.

  • Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

  • Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at admin@ncfhelp.com.